"i believe we will see far better results by the 4th quarter of this year," said steve pinetti, senior vice president, sales and marketing of
kimpton hotels and restaurants, based in san francisco, ca. "we are already seeing some upswing in most all of our cities", pinetti claims.
kimpton hotels currently manages 50 boutique hotels including 5 from the hinton+grusich collection and 52 restaurants in 23 cities in the united states and canada.
"demand is still short term, however. i believe it will continue to be that way until the market realizes it is necessary and viable to plan further out due to availability and rates and believe that 2011 will be a solid revpar growth year", said pinetti. one way that the kimpton properties have had so much success is through their social media outlets. pinetti underlines the importance of twitter and
facebook in a recent interview with david m. bradney, ishc, in june. he explained how the kimpton sales force 'knows how to connect' with clients, and that kimpton's sales professionals are smart, quick, and concise, and that they make sure the customer knows that they're working with someone who "gets it".
they promise to do their research on who the customer is, and they listen and then confirm back what the customer's needs are -- and they do follow the 'sundown' rule, responding to any opportunity that same day or never more than 24 hours," says pinetti.
book your next meeting at one of these kimpton properties and receive this special attention in a cost-free way when you contact your hinton+grusich representative.